Scope: api.lmuai.ai and related domains.
Operator: LMU AI LIMITED, incorporated in Hong Kong (BR No. 80821214) ("we", "us", "our").
Draft — recommend legal review before publishing, particularly if you serve EU/UK users (GDPR) or California residents (CCPA).
We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1.1 Account information: email address, hashed password, and other details you provide at registration.
1.2 Transaction information: payment records, order history, and invoice details (if requested). Payment card and billing details are processed by our third-party payment processors (e.g. Stripe, PayPal); we do not store your full card number.
1.3 Usage information: API call logs (timestamp, model selected, token counts) used for billing, rate-limiting, and abuse detection. We do not retain the plaintext content of your API requests or responses beyond what is technically necessary to process them and provide support, unless you submit content to us directly for a support ticket.
1.4 Device and log information: IP address, browser type, and access logs, used for security and fraud prevention.
1.5 Cookies: see our Cookie Policy.
2.1 To provide, operate, and bill for the Service.
2.2 To provide customer support, detect fraud, and maintain security.
2.3 To send you necessary service notices, billing information, and policy updates.
2.4 With your separate consent, for product improvement and analytics.
3.1 We do not sell your personal information to third parties.
3.2 To provide the Service, your API requests are routed to the relevant upstream model provider; this is a necessary technical step, and the upstream provider's own privacy policy governs its processing of that data.
3.3 Payment information is processed by our payment processors under their own privacy policies.
3.4 We may disclose your information where required by law, legal process, or to protect our rights, users, or the public.
4.1 Your information may be stored and processed on servers located outside your home jurisdiction, including in Hong Kong and other locations where our infrastructure providers operate.
4.2 We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Subject to applicable law, you may have the right to:
5.1 Access and correct your personal information;
5.2 Request deletion of your account and associated data;
5.3 Withdraw previously given consent (which may affect your ability to use certain features);
5.4 Lodge a complaint with a relevant supervisory authority, where applicable.
To exercise these rights, contact us using the details in Section 7.
The Service is not directed at individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have done so, we will take steps to delete such information.
We may update this policy from time to time; material changes will be announced via our website or account notice.
Email: support@mail.lmuai.ai
Phone: +852 3110 8391
Last updated: August 19, 2026
LMU AI 隐私政策
适用范围：api.lmuai.ai 及相关域名。
运营方：LMU AI LIMITED，一家在香港注册成立的公司（商业登记号码：80821214，以下简称“我们”）。
草案——建议在发布前进行法律审查，尤其是在您向欧盟或英国用户（适用 GDPR）或美国加利福尼亚州居民（适用 CCPA）提供服务的情况下。
我们致力于保护您的隐私。本隐私政策说明我们收集哪些信息、如何使用这些信息，以及您对这些信息享有的权利。